In this episode of devMode.fm we discuss support and maintenance retainers that you might establish with your clients. We delve into exactly what a support retainer is, and when it makes sense for both you and the client.
A steady stream of revenue is vital to freelancers and agencies alike, and setting agreed upon budgets for priority support, updates, and changes can be very useful for your clients as well. We talk about when to do it, how to do it, and what some of the pitfalls are.
We have special guest Lindsey DiLoreto on to discuss his desire to fold support contracts into his regular way of doing business at Double Secret Agency.